Reference

What You Agree To When You Use bd 20

These terms set out the rules for your account, your wallet activity, and how we handle deposits made via bKash, Nagad, and Rocket.

Account eligibility appliesLocal law governs accessbKash, Nagad, Rocket coveredOne account per personTerms subject to change
bd 20 What You Agree To When You Use bd 20
ACCOUNT SECURITY

How We Protect Your Account and Data

We take a straightforward approach to account security. Your personal details and wallet information are stored with encryption, and we use two-factor verification via OTP for login and withdrawal requests. We do not share your account data with third parties except where required by law or to process your wallet transaction through bKash, Nagad, or Rocket. You can request a copy of the data we hold on your account or ask us to close it by contacting support directly.

Data Retention

We keep your account data for as long as your account is active and for a reasonable period after closure, in line with applicable legal requirements for Bangladesh-based services.

OTP Verification

Every login and withdrawal triggers an OTP to your registered mobile number. This step protects your account even if your password is compromised — do not share the code.

Wallet Matching

Your bKash, Nagad, or Rocket number must match the mobile number on your account. Mismatches are flagged automatically and your withdrawal held until identity is confirmed.

Change Requests

To update your registered mobile number, email address, or wallet details, contact support with your account ID and a clear reason. We verify before making any change.

TERMS QUERIES

Reach Us About These Terms

If something in these terms is unclear or you want to raise a concern about your account, our support team is the right place to start. You can reach us through live chat inside the lobby, by email, or through the help section linked from your account dashboard. We aim to respond to account and terms queries within one business day.

Live Chat Open the chat widget inside your account dashboard for direct help with terms questions or account disputes. Available during service hours.
Email Support Send detailed queries about account terms, wallet transactions, or access eligibility to our support address found in the help section of your account.
Help Section Your account dashboard includes a help section covering common terms questions, including what to do if your bKash or Nagad deposit is held pending review.

Common Questions About These Terms

You must be of legal age in your region and in an eligible location where this service is permitted under local law. We do not accept accounts where access is restricted by local regulation.

No. Your wallet must be registered in your own name. Deposits from a third-party bKash, Nagad, or Rocket account will be returned and may trigger a review of your account.

The updated terms are published on this page and take effect immediately. Continuing to use your account after the update means you accept the new version. We recommend checking this page periodically.

Contact our support team through live chat or email with your account ID and a request to close. We process closure requests within one business day and confirm by the mobile number on your account.

Reach out to support with your account ID and a data access request. We will provide a summary of the information we hold in line with applicable data handling rules for eligible regions.

Check that your Rocket wallet number matches the one registered on your account. If it does, contact support with your transaction reference and we will investigate within one business day.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.